​Cloverdale Rehabilitation and Nursing Center's Mission: Providing Quality Care and Services with A Personal Touch ​

Our facility is committed to providing quality care and services to our residents.
We will:

• Treat all residents with dignity, respect and courtesy in a manner that respects each resident’s background, culture, religion, and heritage.
• Provide medical care, treatments, and services within our capability to our residents without regard to race, color, creed, national origin, age, gender, or financial status.
• Listen to and do our best to understand the needs of our residents, families and visitors and act promptly to resolve grievances or complaints.
• Encourage residents to participate in decisions regarding their medical care and treatments, and in the development of their plan of care.
• Ensure that clinical duties are performed in accordance with current acceptable professional standards of practice.
• Ensure that staff attend and participate in training programs that address resident care issues in an environment that supports teamwork and quality of care.
• Conduct appropriate background checks and verify credentials, licenses, certifications, etc., as well as qualifications of health care professionals providing care or services to residents of our facility.
• Provide residents with an opportunity to choose medical care, services, pharmacies, equipment, etc., from available sources within our community or service area.
• Transfer residents in accordance with established policy that provides for continuing care based upon the resident’s assessed needs at the time of the transfer.
• Adhere to the Resident’s Bill of Rights as set forth in the Medicare and Medicaid Conditions of Participation where applicable as well as other applicable laws or regulations governing resident rights.

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